Unearth the full story.
Few businesses understand what their key stakeholders really think and feel, but they can all offer valuable insight. Unearthing this is what we do.
Skilled, independent, tactful, probing, perceptive – our team of senior researchers delve deeper to draw out the type of unvarnished insight that’s always hard to obtain directly.
We're also experts in the built environment and professional services so we know how to speak real estate, architecture, planning and construction.
What we do
Customer satisfaction
Client feedback surveys
Our bespoke client feedback survey process is designed to arm you with high quality, first-hand information on which to base decisions that enhance the success of your business. It can also help you meet ISO 9001 requirements or support an acquisition referencing process.
Market position and opportunity
Market feedback surveys
A process to establish market position, gathering feedback from clients, prospects, contacts, co-consultants and influencers. This can also be combined with an employee survey to provide a 360-degree view.
Drive future growth
Delving into relationships
Gathering client and market insight to establish how you are performing, where you excel, room for improvement, how you stand out, why you win new work, and why you don't. All to support client retention, encourage repeat business and attract new prospects, setting you up for success and helping you achieve your business goals.
Showcase your expertise
Market and thematic research
We undertake market and thematic research, and manage opinion polls to help clients create stand-out content that raises profile and engages audiences in a strategic and meaningful way. Whether you are exploring white papers, reports, guidance notes or thought leadership content, we create material that helps you stand out from the crowd. We're also built environment specialists so we understand market sectors and the wider industry.
Uncovering employee sentiment
Employee engagement, wellbeing and EDI surveys
Our employee surveys are designed to gauge sentiment, uncover issues, identify areas to improve and gather opinion, whether for an office move or hybrid working. As an independent third party, we elicit more honest feedback. We also engage teams to establish equality, diversity and inclusion.
How healthy is your supply chain
Supply chain and partner surveys
Your partners, suppliers, consultants and sub-contractors are often the face of your business. How you work together and how they behave impacts your business’ reputation, profile and bottom line. Understanding and enhancing those relationships can support your success.
News & Insights
Introducing Holistic Insight
Our new look
As the founder and managing director of Holistic Insight, and on behalf of our talented team, I am delighted to share our...
Turning negative feedback into positive action
Unearthing actionable insights
You care about your business. The people most important to your company – clients, industry partners and employees – are at the...
New appointment
Suzie Aksun joins Holistic Insight
In a strategic move to bolster its team, Holistic Insight is pleased to announce the appointment of Suzie Aksun as Senior Consultant.
Asking the right questions
Why are you doing it and what do you want to learn?
When starting any survey, whether it’s with employees, clients, co-consultants or your partners and supply chain, the first step is to identify...